Legal · Refunds
Refunds and cancellations
Pay-per-lead means you only pay for what we deliver. Here is what happens when a lead isn't right, or when you want to stop.
- Effective
- Version
- 1.0
- Applies to
- All lead orders
The short version
- 01A lead that doesn't match your order is replaced free. Flag it within 14 days.
- 02Cancel or pause any time. Leads already delivered are payable; paid leads not yet delivered come back to you.
- 03Approved refunds are sent within 7 business days, to the way you paid.
- 04A lead that matched your order but didn't buy from you isn't refundable.
A summary to help you find your way. The numbered sections below are the full version.
01How billing works
You pay per lead, at the price agreed in your order. There is no retainer and no subscription, so there is nothing recurring to cancel. The terms of your order and our terms of service apply alongside this policy.
02At a glance
| Situation | What you get | How fast |
|---|---|---|
| A delivered lead doesn't match your order | A free replacement in a later batch | Flag within 14 days of delivery |
| We can't find a replacement | A refund or credit for that lead | If no replacement within 30 days |
| You cancel or cut an order | Refund or credit for paid leads not yet delivered | Sent within 7 business days |
| We can't fill your order | Refund for the undelivered balance | Sent within 7 business days |
| A matching lead didn't buy from you | No refund: the lead was delivered as ordered | — |
What happens in each case
- Situation
- A delivered lead doesn't match your order
- What you get
- A free replacement in a later batch
- How fast
- Flag within 14 days of delivery
- Situation
- We can't find a replacement
- What you get
- A refund or credit for that lead
- How fast
- If no replacement within 30 days
- Situation
- You cancel or cut an order
- What you get
- Refund or credit for paid leads not yet delivered
- How fast
- Sent within 7 business days
- Situation
- We can't fill your order
- What you get
- Refund for the undelivered balance
- How fast
- Sent within 7 business days
- Situation
- A matching lead didn't buy from you
- What you get
- No refund: the lead was delivered as ordered
- How fast
- —
03Replacements
A lead qualifies for a free replacement when:
- it duplicates a lead we delivered to you before;
- its email address bounces;
- the business is outside the industry, country or size in your order;
- the reply doesn't actually show interest, such as an auto-reply or a “no”.
Reply to the delivery email within 14 days, naming the lead and the reason. We check it, confirm by reply, and add the replacement to a later batch.
04When money comes back
- You cancel or reduce an order after paying for leads we haven't delivered yet.
- We can't deliver the full order, for example because a market runs out of interested businesses.
- We accept a replacement request but can't replace the lead within 30 days.
Instead of a refund you can keep the amount as credit against a future order. Delivered leads that match your order aren't refundable, because the lead data can't be handed back.
05Cancelling or pausing
Message us any time on WhatsApp or by email. Cancellation applies to batches not yet sent. A batch that has already gone out is delivered and payable.
06How to ask
Email sales@globaldigitalprojects.com or WhatsApp +91 6396 535 600 with:
- your business name and the order or invoice it relates to;
- the leads concerned (their email addresses are enough) and the reason;
- whether you want a refund or credit.
07How long it takes
We reply to every request within 2 business days. Approved refunds are sent within 7 business days to the method you paid with. Your bank or provider may take a few more days to show it, and transfer fees or currency conversion charged by them are outside our control.
08Before a chargeback
If something looks wrong on a payment, please contact us first. Most issues are sorted in a day, faster than a chargeback, and without the fees your bank may charge.